Privacy Policy | eSender Official Website

1. Scope

This Privacy Policy applies to the eSender official website at https://www.esender.hk/.

eSender is operated by MultiByte Info Technology Limited. We value user privacy and aim to process only the data needed for website display, customer support, and website security.

This policy mainly applies to the official website. eSender App, WeChat Official Account, online store, identity verification, number services, payment services, or other business functions may have separate privacy policies, terms, or data collection notices.

2. Data we may process

Data provided by users

This may include name, contact details, inquiry content, service needs, and communication records provided through WhatsApp, WeCom support, WeChat Official Account, email, or other contact channels.

Website and technical data

This may include IP address, browser type, device type, operating system, visit time, pages viewed, referral URL, language preference, and technical records used for website security, display, and basic operation.

Third-party platform data

When users click App Store, Google Play, WhatsApp, WeCom, Facebook, Instagram, YouTube, Xiaohongshu, or other third-party links, those platforms may collect and process data under their own policies.

3. How we use data

To provide website content, language versions, and basic browsing functions;
To respond to inquiries, support requests, and business questions;
To help users understand eSender services, activation, renewal, and usage information;
To improve website content, page experience, and service flow;
To maintain website security and prevent fraud, misuse, or abnormal access;
To comply with applicable laws, regulations, regulatory requests, or legal processes.

4. Cookies and local storage

This website currently uses mainly necessary cookies or browser local storage to remember language preferences, save cookie notice status, support page display, and maintain website security.

This website currently does not use Google Analytics, Google Ads conversion tracking, or remarketing cookies. It also does not target users in the European Economic Area, the United Kingdom, or Switzerland with personalized ads.

If we enable non-essential analytics, advertising, or remarketing cookies in the future, we will update this policy when needed and provide consent or management options as required by applicable law. Please see our Cookie Policy for more details.

5. Third-party services

This website may link to Apple App Store, Google Play, WhatsApp, WeCom, WeChat Official Account, Facebook, Instagram, YouTube, Xiaohongshu, or other third-party services.

These third parties may process user data under their own privacy policies. Users should review their privacy policies and terms before visiting or using third-party services.

6. Data sharing and disclosure

We do not sell user personal data without reason. We may share or disclose necessary data in these cases:

To vendors that help us provide website, support, technical, or security services;
To communicate with relevant service platforms when responding to user requests;
To comply with laws, regulations, court orders, regulatory requests, or law enforcement requests;
To protect the rights, property, or safety of eSender, users, or the public;
In a business reorganization, merger, transfer, or similar transaction, subject to applicable law.

7. Retention and security

We keep personal data only for as long as needed for the purposes stated in this policy, or as required by applicable law. When data is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

We use reasonable technical and organizational measures to protect personal data from unauthorized or accidental access, processing, deletion, loss, or use. Internet transmission is not completely secure, so users should also take care when submitting data online.

8. User rights

Subject to applicable law, users may request to check, access, correct, or delete their personal data. Users may also withdraw cookie or marketing consent, or stop receiving non-essential marketing messages.

To make a request, please contact us using the details below. We may need to verify your identity before processing the request.

This website is not intended specifically for children. Minors should obtain consent from a parent or guardian before providing personal data to us.

9. Contact us

If you have questions about this Privacy Policy or our handling of personal data, please contact us:

CompanyMultiByte Info Technology Limited
Official websitehttps://www.esender.hk/
WhatsApp+852 9290 1111
WeCom supportContact us through the WeCom support entry shown on the official website
Emailcs.support@multibyte.com